1. Order Processing Time

All orders are typically processed within 3–5 business days after you receive your order confirmation email, excluding weekends and holidays.

Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow its progress.

Processing time and shipping transit time are separate. The estimated transit times below begin after your order has shipped.

2. Shipping Destinations, Methods & Rates

Artilume ships from our U.S. and China warehouses, depending on product availability and destination. Shipping methods and rates vary by location.

U.S. Warehouse – Domestic Shipping

Free shipping applies to qualifying orders and eligible destinations. Remote areas, Alaska, Hawaii, U.S. territories, and certain extended-delivery ZIP codes may require additional shipping charges. See Section 3 for details.

China Warehouse – International Shipping

International shipping availability depends on the destination, product, and available carrier services. Other destinations may be supported on a case-by-case basis. Any required shipping cost adjustments will be confirmed before fulfillment.

All transit times are estimates, not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, customs clearance, weather, peak seasons, or other circumstances.

3. Remote & Special Delivery Areas

3.1 Shipping Coverage

Artilume ships to eligible addresses within the United States. Free shipping may be available for qualifying orders and destinations, subject to the shipping terms displayed on our website.

Some destinations may require additional shipping charges due to remote location surcharges, extended delivery areas, carrier service limitations, or other location-specific delivery costs.

These destinations may include, but are not limited to, Alaska, Hawaii, U.S. territories, and certain remote or extended-delivery ZIP codes within the contiguous United States.

3.2 Additional Shipping Charges

Shipping availability and costs depend on the destination ZIP code, package dimensions and weight, and the carrier service available for the shipment.

In some cases, an additional shipping charge may not be identified until we verify the delivery address and obtain a confirmed shipping quote from our logistics provider.

3.3 Customer Options

If additional shipping charges apply, you may:

• Accept the additional charge and complete the required payment.
• Contact our support team to discuss whether another eligible shipping option is available.
• Decline the additional charge and request cancellation of your unshipped order.

If you decline the additional charge, we will cancel the affected unshipped order or items and issue a full refund of the corresponding charges to your original payment method.

No restocking fee applies to unshipped orders canceled solely because of an additional shipping charge.

3.4 Processing & Delivery

Orders requiring additional shipping verification may experience processing delays while we confirm available delivery options and obtain your approval.

Updated shipping and delivery estimates will be provided once the shipping arrangement has been confirmed.

4. Import Taxes & Customs Duties

5. Order Tracking & Split Shipments

Once your order ships, we will send a shipping confirmation email containing your tracking number and available tracking information.

Tracking updates may take 24–48 hours to appear after shipment as carriers scan and process packages through their networks.

Orders containing multiple products or accessories may be shipped in separate packages due to warehouse availability, package size, or logistics requirements. Items may arrive on different dates, and each shipment may have its own tracking number.

6. Delivery Issues & Undeliverable Packages

6.1 Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate before placing your order, including apartment, suite, or unit numbers where applicable.

If you notice an address error, contact our support team as soon as possible. We will do our best to update the address before shipment, but changes cannot be guaranteed once the order has been processed or handed over to the carrier.

6.2 Lost or Damaged Packages

If your package is missing, arrives damaged, or appears to have been lost in transit, please contact our support team with your order number and tracking information.

For damaged deliveries, please keep the original packaging and provide photos of the damaged items, packaging, and shipping label when possible.

We will work with the carrier to investigate the issue and provide an appropriate resolution, such as a replacement or refund, based on the circumstances and applicable consumer protection laws.

6.3 Undeliverable or Returned Packages

Packages may be returned to the sender or marked undeliverable for reasons including:

• Incorrect or incomplete delivery addresses.
• Repeated unsuccessful delivery attempts.
• Failure to collect a package held by the carrier.
• Refusal of delivery or required customs clearance.
• Carrier restrictions or access limitations.

If a package is returned due to an address error, refusal, or other circumstances attributable to the recipient, additional shipping or return charges may apply. We will review the situation and explain applicable charges before arranging reshipment.

Any refund deductions for customer-caused delivery failures will be limited to applicable, disclosed costs and handled in accordance with our refund policy and applicable law.

If the delivery issue results from an error by Artilume or the shipping provider, we will work to resolve the issue without passing responsibility for that error to you.

7. Shipping Delays & Order Cancellations

While we work to process and ship orders within the stated timeframes, unexpected delays may occasionally occur due to inventory availability, warehouse operations, carrier disruptions, weather conditions, or customs procedures.

If we cannot ship your order within the promised timeframe, we will notify you and provide an updated shipping estimate when available, along with the option to accept the delay or cancel the affected unshipped order for a prompt refund, as required by applicable law.

Once a package is in transit, delivery estimates are subject to carrier operations. If your shipment is significantly delayed or tracking has stopped updating, please contact us for assistance.