Artilume Shipping Policy
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Order Processing Time
All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include a tracking number to monitor its status.
⚠️ Import Taxes & Customs Duties
USA & EU Countries: Packages sent to these regions are tax-inclusive or tax-exempt. You do not need to pay additional import taxes.
Other Countries/Regions: For shipments to non-EU and non-US countries, you may be subject to import duties or VAT according to local customs policies. Customs clearance and related costs are the sole responsibility of the customer. If a package is returned or destroyed due to the customer's refusal to pay customs duties, the associated costs will be borne by the customer.
USA Warehouse
| Region | Shipping Method | Transit Time | Shipping Fee |
|---|---|---|---|
| United States | FedEx / DHL / USPS | 3-7 Days | FREE |
CN Warehouse (international shipment)
| Region | Shipping Method | Transit Time | Shipping Fee |
|---|---|---|---|
| Brazil, Peru, Colombia, Mexico | 4PX / FedEx / Yunexpress | 15-20 days | $180 USD |
| Australia, New Zealand | 4PX / FedEx / Yunexpress | 8-11 Days | $180 USD |
Frequently Asked Questions and Policy Additions
How can I track my order?
After your order has been shipped, we will send the tracking number to your email address. You can click on the link in the email or visit the official FedEx/DHL/UPS/17Track website and enter the tracking number to check the status. Tracking information is usually updated within 24-48 hours after shipment.
Can I change the delivery address?
Before shipping: Please contact customer service immediately, and we will do our best to modify your order. Contact email: support@artilumelab.com
After shipping: Once the package leaves our warehouse, we cannot directly change the address. You may need to contact the carrier (such as DHL/FedEx) to attempt a redirection, but this may incur additional charges, which you will be responsible for.
What should I do if my package is lost or damaged during shipping?
ARTILUME takes great care with product packaging. However, please be sure to check the outer packaging upon receiving your package.
If the outer packaging is severely damaged: Please refuse the delivery or request the courier to provide a damage certificate and take photos for documentation.
If the product is damaged/missing: Please contact us within 48 hours of receiving the package and provide photo/video evidence. We will assist you in filing a claim with the logistics company and arrange for a replacement or refund.
Undeliverable situations
If a package is returned due to an incorrect address provided by the customer, refusal to pay customs duties, or inability to contact the customer after multiple attempts, the return shipping costs and the cost of reshipping the package will be borne by the customer.
Do you need further assistance?
If you have any questions about our shipping policy or need to inquire about shipping costs to specific regions, please contact us.
